PRIVACY POLICY

Privacy Policy

Welcome to Bubble Chai Wala. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website: https://bubblechaiwala.com/.

By using our website, placing an order, contacting us, or subscribing to our updates, you agree to the terms of this Privacy Policy.

1. Business Information

This website is operated by Bubble Chai Wala.

Address:
108 Fazl-ul-Haq Road, Block I, G-7/2 Blue Area, Islamabad, next to Excel Labs and Sesame & Soy

WhatsApp: 0309 2220275
Contact Number: 051 8848444

2. Information We Collect

We may collect the following types of information when you use our website:

Personal Information

When you place an order, contact us, or sign up for updates, we may collect information such as:

Full name
Phone number
WhatsApp number
Email address
Delivery address
Billing information
Order details
Any message or request you send to us

Order and Transaction Information

When you purchase products through our website, we may collect details related to your order, including selected items, quantity, payment status, delivery details, and transaction records.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Cookies and similar tracking data

3. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders
To contact you about your order
To respond to your questions, complaints, or feedback
To send order confirmations and updates
To improve our website, menu, products, and customer service
To send promotional offers, new product updates, or special deals if you subscribe or agree to receive them
To prevent fraud, misuse, or unauthorized activity
To comply with legal, tax, and business record requirements

4. Payments

If you make a purchase through our website, your payment may be processed through secure third-party payment providers. We do not store your complete card details or sensitive payment credentials on our own servers.

Payment information is handled according to the privacy and security policies of the relevant payment provider.

5. Shopify and Third-Party Services

Our website may be powered by Shopify and may use third-party services for website hosting, order processing, analytics, payment processing, marketing, delivery, or customer communication.

These third parties may process your information only to provide their services to us. We are not responsible for the privacy practices of external platforms, so we recommend reviewing their privacy policies where applicable.

Third-party services may include, but are not limited to:

Shopify
Payment gateways
Delivery partners
Analytics tools
Email or SMS marketing tools
WhatsApp or communication platforms

6. WhatsApp and Phone Communication

If you contact us through WhatsApp, phone call, or SMS, we may use your phone number and message details to respond to your inquiry, confirm orders, provide customer support, or share order-related updates.

We will not sell your phone number to third parties.

7. Email and Marketing Communication

If you subscribe to our newsletter or promotional updates, we may send you information about new drinks, deals, offers, events, or updates from Bubble Chai Wala.

You may unsubscribe from marketing emails at any time by using the unsubscribe option in the email or by contacting us directly.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support website functionality.

You can disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

9. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with:

Delivery partners to complete your order
Payment processors to process payments
Website and hosting service providers
Customer support or communication tools
Legal or regulatory authorities if required by law

10. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system is completely secure. While we work to protect your information, we cannot guarantee absolute security of data transmitted through the internet.

11. Data Retention

We keep your personal information only for as long as necessary to complete orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

When your information is no longer required, we may delete, anonymize, or securely store it according to our business and legal requirements.

12. Your Rights

You may contact us to:

Request access to the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information, where legally possible
Opt out of promotional communication
Ask questions about how your information is used

To make a request, contact us using the details provided below.

13. Children’s Privacy

Our website is not intended to collect personal information from children without parental or guardian consent. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

14. External Links

Our website may contain links to third-party websites, delivery platforms, social media pages, or payment services. We are not responsible for the privacy policies, content, or practices of those external websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page regularly to stay informed about how we protect your information.